Why do social media marketing for your business? Is it even worth it? It is definitely something to look into if you want to grow your small business or if you want to build brand loyalty with your consumers. Here's the thing though, you want to grow your small business and you want to build brand loyalty with consumers. Social media has done a lot in the business world and done things that we did not even know were possible.
One way social media has impacted marketing, especially internet marketing is that it has enabled quick interaction between consumers and businesses. For example, Coca-Cola has a twitter account for Doc Pemberton, inventor of Coke, and when people tweet at him, he will respond and interact; of course their other twitters will do the same, but it is just cool to see. Other brand's twitter accounts interact. The reason this is so great is because it makes consumers feel like they are noticed by their favorite brands and can actually have their voice be heard. Being able to talk with a company is like talking to a friend; you are much more loyal and genuine with a friend than you are with a stranger.
A second way social media marketing has impacted internet marketing is by enabling companies to announce news much faster than they were able to in the past. For example, say a company want to announce a new promo opportunity or something like a logo change, they can do it via social media in a few minutes; in the past, they would have to rely more on traditional media and public relations to do this work.
A third way that social media has impacted marketing is by allowing companies to go places that they were not able to go before. I don't mean that they can establish offices in geographic locations that they couldn't before but rather get involved in things they couldn't before, or at least with as much ease. For example, MLB was able to post pictures on Instagram during the home run derby when in the days prior to social media, they couldn't post their own pictures of the home run derby as the derby was going on; not that there were rules against it, but uploading pictures to the computer and then to the internet took a lot longer than simply hitting a single button on Instagram.
Overall, social media has had a huge impact on marketing and has so many benefits to it; if your business is not in on the social media buzz, you can be missing sales and exposure.